By entering into this agreement with Scroll.care, I certify and agree to the following:

Business in Good Standing:

- My business is currently in good standing with all required government agencies in the state(s) where we operate.

Insurance Requirements:

- We maintain a valid Workers' Compensation insurance policy that meets all state and federal requirements.
- We maintain a valid General Liability insurance policy with coverage limits sufficient for our business operations.

Employee Background Checks:

- I understand and agree that Scroll.care requires background checks for all employees in my organization who have access to user or user personal information.
- I further agree to uphold this standard by ensuring that all such employees undergo background checks upon hire and throughout the duration of our partnership with Scroll.care.

By signing this agreement, I confirm compliance with these requirements and commit to maintaining these standards for the duration of our engagement with Scroll.care.

Who We Are

Scroll.care is a care concierge service providing both human and technology support to families and individuals. With our single gateway technology, we provide the spectrum of care services through vetted resources in the communities we serve.

Scope of Policy

This Privacy Policy explains how Scroll.care., and its affiliates ("we," "our," "us") collect, use, and share information collected through our technology, applications, platforms, websites, content, products, and services (the "Services"). This Privacy Policy applies generally to the information We collect about You as a: consumer; another person for whom You have the legal authority to represent, such as Your family member, friend, or client; Care Professional ("Providers"); other employee; or partner (collectively "You," "Your").

If your data is collected, used, or shared in connection with your status as a Provider or employee, Your use and access to Services are subject to the terms of the offer letter which you signed at hire and all employment policies, procedures, handbooks, rules, agreement(s) and written requirements, which will control in the event of any conflict.

This Privacy Policy does not apply to any protected health information covered by the Health Insurance Portability and Privacy Act ("HIPAA"), and its implementing regulations.

Policy Updates

This Privacy Policy may change from time to time. This Privacy Statement is in effect as of the date above. If we change this policy, we will post the revised version here and change the "effective date" to show the date from which the new policy will apply. We may also contact You directly where we deem it appropriate to do so under applicable law. If you object to any changes, you must cease using the Services immediately. We encourage You to check here regularly for the most up-to-date version.

Consent

By utilizing our Services or providing information about You, You acknowledge and consent to the terms of this privacy policy. You agree not to provide us with information about any other person unless You have that person’s consent or other legal authority.

Your telephone communications with Us may be recorded or monitored for quality control purposes. By communicating with Us in this manner, You expressly consent to the recording for such purposes.

By providing Us with Your contact information, such as email or telephone number, You agree to be contacted by Us and by the providers we have contracted with to contact You on our behalf. You agree to be contacted by telephone call or text message at the telephone number You provided using automatic telephone dialing systems, even if You previously registered on a Do Not Call registry. Your consent is not a condition of purchase.

Cookie Consent

When You first visit our site, a cookie banner will appear and request consent to place cookies. Our website only places optional cookies when You consent by clicking "accept" in the cookie banner.

"Cookies" are small pieces of data, stored in text files, that are stored on Your computer or other devices when websites are loaded in a browser. They are widely used to "remember" You and Your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie"). They ensure a consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that You are visiting (known as "first party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies").

What Cookies Do We Use?

1. Strictly Necessary Cookies. These cookies are essential in order to enable You to move around the website and its features, such as accessing secure areas of the website. These cookies cannot be switched off in our systems. Without these cookies, the services You have asked for cannot be provided.


2. Functional Cookies. These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by a third party provider whose services we have added to our pages. If You do not allow these cookies then some or all of these services may not function properly. We generally consider these cookies to be in the "strictly necessary" category.


3. Performance Cookies. These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated and used to improve how a website works. If You do not allow these cookies we will not know when You have visited our site and will not be able to monitor its performance.


4. Social Media Cookies. These cookies are set by a range of social media services that we have added to the site to enable You to share our content with Your friends and networks. They are capable of tracking Your browser across other sites and building up a profile of Your interests. This may impact the content and messages You see on other websites You visit. If You do not allow these cookies You may not be able to use or see these sharing tools.


5. Targeting Cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of Your interests and show You relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying Your browser and internet device. If You do not allow these cookies, You will experience less targeted advertising.

If You consent to Cookies and then change Your mind, You may opt-out of the placement of optional cookies going forwards via our Cookie Preferences using this link:
Cookie Settings

Data We Collect

There are four main ways we collect personal information:

1. Data You Provide: Data You provide to Us;


2. Automated Data: Data collected through electronic/automated means; and


3. Partner Data: Data we are authorized to access as an affiliate and as the parent company of Scroll.care; and


4. Other Data Sources: Data from other sources (such as our service providers or public sources).

Data You Provide

We collect data You provide to Us when You use our Services, including, but not limited to, communicating with Us over the telephone, through our mobile application(s), email, SMS, or complete a website form. This includes personal information, which identifies, (whether directly or indirectly), a particular individual. Personal information You provide includes the types of data listed below (with examples).

1. Identifiers. Name, postal address, phone number, or email address.


2. Customer Personal information under California. Civ. Code § 1798.80(e). Name, physical characteristics or description, address, telephone number, medical information, or health insurance information.


3. Personal characteristics of protected classes. Age, gender and other information You choose to provide, such as marital status, medical condition, physical or mental disability.


4. Commercial information. Records of products or services purchased, obtained, or considered, insurance payor sources and benefits, private payment sources and budgets, or government payment sources and benefits information (Medicaid, Veteran’s Benefits, etc.)


5. Financial Information. Banking information, account numbers, routing numbers, revenue, payments, invoices, expenses.


6. Profile. Profile reflecting a person's preferences, characteristics, predispositions, behavior, attitudes, abilities, engagement, skill and business acumen, referral source(s), schedule preferences, orientations and training completed, family, friends, relationships, habits, behaviors, opinions, feedback, living environment and conditions, service and customer service records, and inferences made from this data.


7. Professional or employment-related information. We may receive employment-related information, including: current and past employer name, positions held, physical demands of positions held, and wage information; availability of reliable transportation; recruitment information, qualifications, references, information contained in Your resume/CV/cover letter or as part of application process; employment data such as dates of service, promotions, leaves, date of death; location of employment and workplace, job titles, work history, experience working with specific health conditions, work hours, licensure and certification, professional memberships; termination records, correspondence between us and You; Your membership in public service, including military; and performance record, compensation history, disciplinary and grievance information (including related legal matters).


8. Sensitive Personal Information. Information that reveals: a social security, driver’s license, state identification card, or passport number; a racial or ethnic origin, religious or philosophical beliefs, or union membership; information collected and analyzed concerning a consumer’s health; the contents of mail, email, and text messages.


9. Website/Application interaction or similar network activity–information. You provide Us in our website contact forms, applications or through any chat functionality.


10. Biometric Information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, body temperature, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data that can be used to identify an individual.


11. Sensory data. Audio or similar information, such as recording phone calls for quality assurance.


12. Health & Physical Characteristics. Medical conditions, diagnosis, care needs, and other similar information You provide. In the case of injury, illness, or potential disability we may also collect doctor’s notes and assessments, work status reports, or other medical information to clear you for work or arrange alternative work.

Automated Data

As is true of most websites and applications, we gather certain information about Your usage, patterns and location. We, our affiliates, and third-party vendors/service providers use technologies such as cookies, flash cookies, pixels, tags, scripts, software development kits, application program interfaces, and web beacons.

These technologies may be used for many purposes including, for example, to:

• Provide useful features to simplify Your experience when You return to or navigate our websites or applications (for example, remembering the contact information You entered so You don’t need to re-enter it)


• Deliver relevant content and advertising based on Your preferences, usage patterns and location;


• Monitor, evaluate, and optimize the use and operation of our websites and applications; and


• Analyze traffic on our websites, applications and on the sites of third parties.

We may receive reports from our third-party vendors/service providers based on the use of these technologies that contain personal information, aggregate information, or anonymous information. Personal information we may automatically collect includes the types of data listed below (with examples).

1. Identifiers. Online identifier, Internet Protocol (IP) address, or unique device identifiers.


2. Site interaction or similar network activity. Interaction with our website or advertisements including logs and session data, and browser, network, device and operating system information. We also collect information about how You interact with our mobile applications, including how much time You spend in particular parts of the mobile applications. We may also track the site You visited prior to our website or what website You visit when You leave us.


3. Geolocation data. Physical location, such as country or state from which You access the website or application(s).

We generally use local storage ("LS") also referred to as HTML5 to store web content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon Your web browsing activity use local storage to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.

Partner Data

We may partner with one or more third party advertisers, search providers and/or ad networks to either display advertising on our website, help us improve the quality of our website, or to manage our advertising on other websites. Each such third party advertiser, search provider and ad network partner may use cookies and web beacons to collect information about Your activity on our website, on devices associated with You, and on third-party sites and applications. Tracking data collected by these advertisers and third parties is used to decide which ads You see both on our websites and applications and on third-party sites and applications. Service providers that collect tracking data on our behalf may provide an opportunity for You to choose not to be tracked online.

Other Data Sources

1. Identifiers. Name, postal address, phone number, or email address.


2. Customer Personal information under California. Civ. Code § 1798.80(e). Name, physical characteristics or description, address, telephone number, medical information, or health insurance information.


3. Personal characteristics of protected classes. Age, gender and other information You choose to provide, such as marital status, medical condition, physical or mental disability.


4. Commercial information. Records of products or services purchased, obtained, or considered, insurance payor sources and benefits, private payment sources and budgets, or government payment sources and benefits information (Medicaid, Veteran’s Benefits, etc.)


5. Profile. Profile reflecting a person's preferences, characteristics, predispositions, behavior, attitudes, abilities, engagement, skill and business acumen. Information regarding family, friends, relationships, habits, behaviors, attitudes, preferences, opinions, feedback, living environment and conditions, service and customer service records, and inferences made from this data.


6. Professional or employment-related information. We may receive employment-related information, including: current and past employer name, positions held, physical demands of positions held, and wage information; recruitment information, qualifications, references, CV/cover letter or as part of application process; employment data such as dates of service, promotions, leaves, date of death; location of employment and workplace, job titles, work history, work hours, licensure and certification records, professional memberships; termination records, correspondence between us and You; Your membership in public service, including military; and performance record, compensation history, disciplinary and grievance information (including related legal matters). Background and identity verification information is collected on our behalf by a third party background check provider that employees consent to during the application process.


7. Sensitive Personal Information. Information that reveals a social security, driver’s license, state identification card, or passport number; an account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, the contents of a consumer’s mail, email, and text messages, and information collected and analyzed concerning a consumer’s health.


8. Biometric Information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, body temperature, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.


9. Website/Application interaction or similar network activity. Information You provide Us in our website contact forms, applications or through any chat functionality.


10. Sensory data. Audio or similar information, such as recording phone calls for quality assurance.


11. Health & Physical Characteristics. Medical conditions, diagnosis, care needs, and other similar information You provide.


12. Financial Information. Banking information, account numbers, routing numbers, revenue, royalties, payments and invoices.

Data Use

For each type of data we collect, we use such Personal Information for the business purposes set forth below

1. Verify and enhance the quality of products and Services. For example, we may use personal information to remind Providers of care policies during a client visit or to obtain feedback regarding the quality of care or client visits.


2. Administration of our business. For example, we may use employees’ personal information for customary HR functions like payroll, reports, complaints, compensation reviews, and performance management.


3. Anonymizing Your data for further internal and external use in a manner that does not identify You.


4. Enhancing security and preventing fraud or illegal activity. For example, we may use personal information to verify your identity when you access our application or submit a data request.


5. Verification and onboarding of care professionals onto the Scroll.care platform.


6. Performing our contractual duties and obligations or entering into an agreement.


7. Ensuring compliance with legal obligations. For example, state licensure requirements may require us to maintain a client’s personal information, including details about care.


8. Facilitation of online or platform interactions. For example, we may use personal information for our application’s self-service features.


9. Consumer engagement & customer service.


10. Identifying and testing business innovations. For example, we may review application usage data to determine the success of a new application function.


11. Market research. For example, we may use basic information about our employees or clients to determine where we should focus future advertising and marketing efforts.


12. Providing educational resources/learning management. For example, we may document employee orientations and training for the purposes of confirming compliance with our requirements, payroll, or compliance with regulatory requirements.


13. Advertising/marketing for employment, recruitment, products and Services. Use of data for advertising/marketing of our products and Services may also be of a commercial purpose for which You may have the right and ability to opt-out.

We may use the information we collect about You in other ways, which we will tell You about at the time we collect it or before we begin using it for those other purposes. In certain instances You will have an opportunity to limit our uses at the time Your Personal Information is collected. You may also have the right to request deletion of Your data, depending upon Your state of residence, as provided below.

We will retain and use Your Personal Information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Once data is aggregated, de-identified, or anonymized, it may be retained for a longer period as permitted by law.

Data Sharing

We may share information for the purposes described above under "Data Use," with third-parties as follows:

1. Partners, Subsidiaries and Affiliated Care Agencies. We may share Personal Information with our partners and affiliates such as the provider agencies that have partnered with R&Co to jointly provide services to clients. We may also share with corporate subsidiaries.


2. Service Providers. We may share Personal Information with service providers to facilitate our business purposes, as identified above in "Data Use." These may include, but are not limited to, disclosures to our auditors and advisors, or technology and software service providers who help us administer our business or provide data security. These also include providers of website functionality, such as our chat feature. We generally require such providers to provide contractual assurances that they will safeguard data and limit their use of data to what is required to fulfill the purpose of our arrangement with them.


3. Third-party Vendors. We may share Personal Information with third-party vendors to facilitate our own commercial purposes, as identified above in "Data Use." These may include, but are not limited to, online marketing, advertising or analytics providers who help us understand trends and patterns among those who access our website and Services. When these vendors are not service providers described above or utilize non-essential cookies on our website, You may have the right and ability to opt-out of such sharing.


4. Legal Purposes, Authorities, Officials and Courts. We may disclose Personal Information where we believe it is necessary to comply with the law in special cases when we have reason to believe that disclosing this Personal Information is necessary to identify, contact or bring legal action against someone who may have breached our Terms or who may be causing (whether intentionally or unintentionally) injury to or interference with our rights or property, other website or application users, or anyone else who could be harmed by such activities. We may also disclose Personal Information to law-enforcement personnel and agencies when requested to do so, as required by law, such as to comply with a subpoena.


5. Business Transfers. We may disclose Personal Information as part of any merger, acquisition, debt financing, sale of company assets, or other business transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, provided that we inform such third parties that they must use Your Personal Information only for the purposes disclosed in this Privacy Policy.


6. As Aggregated, De-identified, or Anonymized Information. We may disclose information that cannot reasonably be used to identify You, as permitted by law.


7. Upon Your request. We may otherwise disclose Your Personal Information to third-parties with Your consent or at Your direction, where permitted or required by law.

Links to Other Websites and Social Media

Our Site may offer links to websites that are not run by us but by third parties. If You visit one of these linked websites, Any information You give to those organizations is subject to their privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third parties. You understand and agree that by clicking on a link to a third party site You have left the Site, and this Privacy Policy is no longer in effect.

We may maintain profiles or accounts with various third-party social media providers, which may include Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+. While our collection, use, and disclosure of information obtained through the Social Media Properties and/or the Features is governed by this Privacy Policy to the same extent as information gathered through the Site, the information third-party social media providers collect or access through Your use of the Social Media Properties is governed by such third-party’s privacy policy. We encourage You to review the social media provider’s privacy policy before interacting with a Social Media Property and/or Feature.

Your Data Privacy Choices

Managing and Controlling Cookies

Browser Settings
You may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third-party plugins. If You disable cookies, please be aware that some of the features of our Site may not function correctly.
To find out more on how to manage and delete cookies, visit allaboutcookies.org. For more details on Your choices regarding use of Your web browsing activity for interest-based advertising visit optout.aboutads.info (US based) or Youradchoices.ca (Canada based). On a mobile device, You may also be able to adjust Your settings to limit ad tracking (e.g. "Limit Ad Tracking" on iOS or "Opt Out of Interest-Based Ads" or "Opt Out of Ads Personalization" on Android). If You are seeing one of our advertisements on a third-party site, such as a social media site, You may also have the option to opt out of such behavioral advertising through that site’s preference settings. Even if You opt out of personalized advertising, You may still see ads based on factors such as Your general location derived from Your IP address, Your browser type, and Your search terms.
You can opt-out of Google Analytics by installing Google’s opt-out browser add-on.

Do Not Track
Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting the user's activity that such activity will not be tracked. If You are using a "do not track" function on Your web browser, our cookie manager software may block cookies, such as those that are not strictly necessary. Learn about Do Not Track.

Site Preferences
To personalize Your cookie settings, You may visit our web preference center here:

Cookie Settings

Opt-Out or Unsubscribe
You may choose to have Your name taken off of our registration list, cease marketing communications or newsletters from us by using the opt-out option in any marketing emails or text messages You receive from us or contact us using the information provided at the bottom of this Privacy Policy. We will respond to Your request within 10 days or as otherwise required by law.

Opting out of one form of communication does not mean You have opted out of other forms as well. For example, if You opt-out of receiving marketing emails, You may still receive marketing text messages if You have opted-in to receive them. However, if You submit a general opt-out request on this Site, we will take action to unsubscribe You based on the information provided. For example, if You provide Your name, email address, and phone number we will unsubscribe You from any lists linked to either Your name, email address or phone number.

Security

In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure Your Personal Information.

We use standard Transport Layer Security (TLS) certificates to secure pages used for inputting users' Personal Information. However, unless we expressly advise You otherwise, the functionality on our Site does not provide a means for completely secure and private communications between us. Due to the open communication nature of the Internet, we cannot guarantee that communications between us will be free from unauthorized access by third parties.

If You believe that the Personal Information You have provided us has been compromised, or if You become aware of a potential security vulnerability in our Platform, please contact us using the contact information provided below.

International Service Users

Our website and applications are hosted in the United States. They are not currently intended for users residing or located in other countries, including those within Canada or the European Economic Area. Please be aware that as a user of our Services Your personal information may be transferred to and maintained on servers or databases located outside Your state, province or country and that such information may be processed and stored in the United States. By providing Your personal information, You confirm Your consent to having such personal data hosted and accessed in the United States.

To the extent that We collect and access data regarding individuals outside of the United States via our affiliates and subsidiaries, we will act in accordance with their applicable Privacy Policy(ies) under which the data was collected.

Nevada Resident Privacy Rights

Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. We do not sell Your personal information to third parties as defined in Nevada law, and will not do so in the future without providing You with notice and an opportunity to opt-out of such sale as required by law.

California Resident Privacy Rights

If You are a California resident, then state law provides You rights with regard to the personal information collected online or offline. These rights are not absolute and in certain cases are subject to conditions or limitations as specified in California privacy law. We will not unlawfully discriminate against You because You exercised any of Your rights under California privacy law.

Exercising Your Rights Under Applicable Law

Verification Process

To protect Your privacy, we will verify Your identity prior to responding to a request for data. The request form will require some initial contact information that we will compare against our records. Upon submission of the form, You will be required to confirm Your request via email. You may receive an email from "On Behalf of Our Privacy Team" to which You must respond in order to verify Your identity and access our response(s). If You request disclosure of specific pieces of personal information, we may take additional steps as permitted or required by law. For example, we may call You to verify Your request, in addition to matching at least three pieces of personal information, You provide with information we maintain, and require a signed declaration, under penalty of perjury, that You are requesting Your own personal information.

If an authorized agent is submitting on Your behalf, we will require submission of either 1) a written authorization, signed by You, that authorizes that agent to make the specific request on Your behalf; or 2) other valid legal authorization.

Any personal information collected from You in connection with the verification of Your request will be used solely for the purposes of verification.

Contact Information

If You have any questions about this Privacy Policy, the practices of the Site, or Your dealings with the Site, please contact us via the following methods:

Scroll.care LLC
Attn: Privacy Team
1100 Melody Lane #209
Roseville, CA 95678

Toll-free: 1.833.727.6555

We will not retaliate against any person for filing a privacy complaint. Your privacy and confidence in our abilities is of utmost importance to us.

Scroll.care LLC  and its associated companies and tools help consumers (collectively “Users”) research through our online solution and healthcare coordination service to assist families in navigating the healthcare and social benefits systems in the United States. Our curated care-related professionals (collectively “Providers”) are vetted annually for required licensure compliance in their chosen specialty. The following Terms of Use outline the User’s and Provider’s obligations when using Scroll.care websites, mobile applications, and services.

1. ACCEPTANCE OF TERMS

The Scroll.care website is available at www.scroll.care; the mobile applications, all related sites, and mobile applications, and the various content, features, and services offered on and in connection with these sites and applications, including any printed materials, are owned and operated by Scroll.care, LLC and can only be accessed and used by you under the Terms of Use described below.

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING, DOWNLOADING, OR USING ANY OF THE SITES AND SERVICES, YOU AGREE TO BECOME BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS, YOU MAY NOT ACCESS AND USE THE SITES AND SERVICES.

2. MODIFICATIONS OF TERMS OF USE

Scroll.care may, in its sole discretion, modify these Terms of Use at any time, effective upon posting the modification date without additional notice to you. You are responsible for regularly reviewing information posted on the Sites and Services to obtain timely notice of changes.

YOUR CONTINUED USE OF THE SITE AND SERVICES AFTER SUCH A POSTING (OR ANY CHANGE NOTIFICATION) SIGNIFIES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THE MODIFIED TERMS OF USE.

3. USE OF THE SITE AND SERVICES

Subject to full compliance with these Terms of Use, Scroll.care grants authorized users and providers a nonexclusive, non transferable, non-sublicensable, terminable license to access and use the Sites and Services to participate in the management of a Care Recipient’s Providers List.. You agree not to access, reproduce, duplicate, copy, sell, resell, modify, distribute, transmit, or otherwise exploit the Sites and Services or any of their content for any purpose except for your personal use as described in these Terms of Use, without the express written consent of Scroll.care. We reserve the right to refuse service, terminate accounts, remove content, or edit content at our sole discretion.

4. USER CONDUCT

(a) User Eligibility

• When you create an Account with us, you represent and warrant the following:


• You are at least 18 years of age.


• You are authorized to either create a Providers List  for the Care Recipient or participate in a Providers List for the Care Recipient.


• You are a permanent resident of the United States of America.


• The Care Recipient is currently residing in the United States of America.


• We may, in our sole discretion, refuse to offer the Service or grant access to you or any other Member (or amend your access to the Providers List) at any time and for any reason.

(b) Accounts

To use the Service, you must create a password-protected account ("Account"). Creating an Account requires you to provide your email address, name, and password. Your email address may not contain a name or trademark subject to any rights of another person or entity other than you without appropriate authorization. You may not use an email address that is offensive, vulgar, or obscene.

You are the sole authorized user of your Account and are responsible for keeping your Account safe and secure from unauthorized access. You accept responsibility for any activities or actions that occur under your Account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account. Scroll.care LLC  is not liable for any losses or harm incurred by you or a third party due to the unauthorized use of your Account.

In addition, you represent and warrant that the information you provide concerning your Account is accurate, complete, and current. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your Account. You are responsible for maintaining the confidentiality of your Account and password, including but not limited to restricting access to your computer and Account.

You hereby grant, subject to the Privacy Policy, Scroll.care a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to use your information to perform and improve upon the Service.

(c) Restrictions

You represent and warrant that your actions and the information you provide, whether such information is provided via the Service, a telephone call, e-mail, or other communication (a) do not infringe, violate, or misappropriate any third party's copyright, patent, trademark, trade secret, or other proprietary right or rights of publicity or privacy; (b) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising); (c) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (d) will not be obscene or contain child pornography or be harmful to minors; (e) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information; and (f) will not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other partners or suppliers.

1. In addition, you agree to refrain from engaging in the following types of behavior in your interactions with the Service: (a) copyright or trademark infringement; (b) hacking; (c) privacy or confidentiality violations; (d) interfering with, interrupting, destroying, or limiting the functionality of the Service (including attempts to do any of the aforementioned); (e) harassment or stalking; (f) impersonating any person or entity; or (g) encouraging anyone to engage in any of the aforementioned behaviors.


2. Your access to and use of the R&Co community is limited to its use as an Internet forum to share care-related thoughts and ideas and to participate in encouraging and supportive discussions. Use of R&Co for any other purpose, including any unauthorized, fraudulent, illegal, obscene, deleterious, or other use harmful to R&Co or any third party, is strictly prohibited.

The preceding is not an exhaustive list of prohibited types of conduct while using the Service. In our sole discretion, we reserve the right to take action as we deem necessary against any behavior we believe violates this Agreement.

(d) Invitations

If you invite another person to use the Service, Scroll.care will send invitations on your behalf to such person's email address for the purpose of inviting them to use the Service. By providing Scroll.care with such person's email address, name, and an optional message, you represent to us that you are authorized to share such invitee's e-mail address and name with us, and you authorize us to invite them and to send them any message you include in your invitation and any reminders to join the Service. Scroll.care is not responsible for any accidental or unauthorized access granted to an individual or entity.

NEITHER SCROLL.CARE,. NOR ANY OF OUR OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS, DIRECTORS, AND LEGAL REPRESENTATIVES ARE RESPONSIBLE FOR THE ACTS OR OMISSIONS, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE, AND YOU HEREBY RELEASE SCROLL.CARE. AND OUR OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS, DIRECTORS, AND LEGAL REPRESENTATIVES FROM ANY LIABILITY, CLAIM, INJURY, LOSS, OR DAMAGE INCURRED BY YOU OR A THIRD PARTY ARISING OUT OF OR RESULTING FROM AN IMPROPER INVITATION OR OTHER COMMUNICATION THAT WAS SENT BY YOU OR ANOTHER MEMBER.

(e) Content

From time to time, we may publish or make available to you content (including, without limitation, articles, texts, guides, documents, data, images, interactive features, software, graphics, forms, and videos) that we believe will help you in making healthcare decisions for the Care Recipient ("Scroll.ccare Content"). Scroll.care Content is protected by copyright, trademark, and other proprietary domestic and international laws. Scroll.care exclusively owns all rights, title, and interest in and to the Scroll.care Content.

(f) Scroll.care. Service and Providers

The Scroll.care service includes a technology solution that allows individuals to manage the care of their family members, themselves, or others. You agree not to hold Scroll.care liable for any losses or damages that may be incurred by you or a third party as a result of your use of the service. In addition, in the event that you agree to work with a member of theScroll.care Providers through the service or technology, you understand and agree that Scroll.care is not a party to any contract or agreement between you and that member of your Care Team.

WHILE SCROLL.CARE SCREENS AND RUNS BACKGROUND CHECKS ON ITS EMPLOYEES AND PROVIDERS, SCROLL.CARE. DOES NOT MAKE ANY GUARANTEES AND DISCLAIMS ALL WARRANTIES AS TO THE RESULTS OF THEIR WORK. AND ALTHOUGH SCROLL.CARE. RUNS ANNUAL BACKGROUND CHECKS ON ITS PROVIDERS THROUGH A THIRD-PARTY SERVICE, R&CO. DOES NOT SCREEN OR RUN BACKGROUND CHECKS ON ANY OTHER THIRD PARTIES OUTSIDE OF ITS NETWORK THAT MAY BE RECOMMENDED TO YOU. YOU AGREE NOT TO HOLD SCROLL.CARE. LIABLE OR MAKE ANY CLAIMS AGAINST SCROLL.CARE. BASED ON ANY ACTIONS OR OMISSIONS OF THE CARE TEAM OR ANY THIRD-PARTY RECOMMENDED OR COORDINATED BY US.

(G) Availability of the Service

We reserve the right to make changes to the offerings and functionality of our services without prior notice to you. We may also limit, restrict, or remove the features offered on our service. In our sole discretion, we may limit, suspend, or terminate Accounts if they violate this Agreement. We also reserve the right to deny access to our service to anyone for any reason.

5. INTELLECTUAL PROPERTY RIGHTS

The service and its associated technology (“platform”) and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by Scroll.care, its licensors or other providers of such material and are protected by the United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the platform for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our platforms, except as follows:

• Accessing and printing your proprietary and customized Care Plan.

You must not access or use for any commercial purposes any part of the Platform or any services or materials available through the platform without our prior written consent.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the platform in breach of the Terms of Use, your right to use the platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the platform or any content on the platform is transferred to you, and all rights not expressly granted are reserved by Scroll.care. Any use of the platform not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

6. TRADEMARKS

The Scroll.care LLC name and all related names, logos, product and service names, designs and slogans are trademarks of Scroll.care or its affiliates or licensors. You must not use such marks without the prior written permission of Scroll.care. All other names, logos, product and service names, designs and slogans on this Platform are the trademarks of their respective owners.

7. MEDICAL, LEGAL OR PROFESSIONAL ADVICE

The information presented on or through the services and technology platform, including, without limitation, text, copy, audio, video, photographs, illustrations, graphics & other visuals, is made available for information purposes only. It does not constitute or replace any professional medical advice, diagnosis, treatment, or recommendation of any kind. You should always seek the advice of a qualified healthcare professional with any questions or concerns you may have regarding the care or medical needs of yourself or your loved ones.

The information provided on the services and technology platform, including, without limitation, text, copy, audio, video, photographs, illustrations, graphics & other visuals, does not, and is not intended to, constitute legal or other professional advice. Instead, all such information is for informational purposes only. You should contact your attorney or respective professional to obtain advice with respect to a particular legal matter. You should not act or refrain from acting on the basis of any information on the platform without first seeking legal advice from counsel in the relevant jurisdiction. Only your individual attorney can provide assurances the information and other materials available on the platform are applicable or appropriate to your particular situation. Use of, and access to, the platform or any of the resources contained on the platform do not create an attorney-client relationship between You and Scroll.care.

We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the platform, or by anyone who may be informed of any of its contents.

Our services and technology platform includes content provided by third parties, including materials provided by other users, third-party licensors, and Care Professionals and Coaches. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Scroll.care are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Scroll.care. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

8. IN CASE OF EMERGENCIES

IF YOU BELIEVE YOU OR YOUR LOVED ONE HAS AN EMERGENCY OR OTHER LIFE-THREATENING SITUATION, CALL 9-1-1 IMMEDIATELY.

The services and technology platform are not for medical emergencies or other urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on the platform.

9. PAYMENTS

In order to use our Service, Scroll.care and associated services and technologies charge a fee ("Fee"). The Fee for your account may be covered by an employer or another third party, or you may pay for the Fee yourself. If the Fee is covered by your employer or another third party, the terms of such payment will be governed by a separate agreement between Scroll.care and that third party. If a third party does not cover the Fee, you will be required to pay the Fee yourself. In that event, you agree to pay the Fees, and you will pay all Fees by the billing terms that are then in effect.

If you cancel your Account, you will not receive a refund of any pre-paid Fees, and you will be responsible for any Fees outstanding through the effective cancellation date of your Account.

Scroll.care LLC  uses third-party payment processors to process your payments. By agreeing to these Terms, you agree to act by the terms of service of third-party payment processors.

10. PRIVACY AND INFORMATION OBTAINED ABOUT YOU

We obtain information from and about you in our effort to deliver services and technology to you. We will use this information in accordance with our Privacy Policy, which thoroughly describes our privacy practices as well as your choices with respect to using the data we collect from your usage. Please take a moment to review these policies. By using our technologies, you are consenting to all our actions with respect to your information unless directed otherwise in writing.

11. THIRD PARTIES AND PROVIDERS

The Scroll.care Service and Technology may recommend, coordinate services with and/or contain links to third party websites or services that are not owned, operated, or controlled by Scroll.care ("Third Parties" and “Providers”). We do not have any control over, and assume no responsibility for, the content, privacy policies, offerings, actions, omissions or practices of any such Third Parties and Providers, and you access and use them at your own risk.

WE DISCLAIM ALL WARRANTIES WITH RESPECT TO THE OFFERINGS OF ANY THIRD PARTIES OR THE OWNERS AND OPERATORS OF SUCH THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE THAT SCROLL.CARE. SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTIES. WE STRONGLY ADVISE YOU TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICIES OF ANY THIRD PARTY THAT YOU USE OR VISIT, AND YOU DO SO AT YOUR OWN RISK.

12. GEOGRAPHIC RESTRICTIONS

Scroll.care and its associated companies are located in the state of California in the United States. We provide this Service and technology in compliance with the rules and regulations of the United States. And we make no claims that these Services or any of its content is accessible or appropriate outside of the United States. Access to this technology may not be legal by certain persons or in certain countries. If you access the services or technology from outside the United States, you do so at your initiative and are responsible for compliance with local laws.

13. WARRANTY DISCLAIMER

YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WELLTHY, ITS SUBSIDIARIES, AFFILIATES, AND EACH OF THEIR RESPECTIVE LICENSORS DO NOT WARRANT THAT (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) THE SERVICE WILL BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. MEMBERS OF THE CARE TEAM ARE NOT LAWYERS, ACCOUNTANTS, FINANCIAL ADVISORS, DOCTORS, NURSES, OR OTHER HEALTHCARE PRACTITIONERS, AND ANY COMMUNICATION WITH THEM DOES NOT CONSTITUTE LEGAL, MEDICAL, OR FINANCIAL ADVICE. THE USE OF R&CO. CONTENT DOES NOT REPLACE THE NEED TO SPEAK WITH A LAWYER, ACCOUNTANT, FINANCIAL ADVISOR, OR HEALTH CARE PRACTITIONER ABOUT A CARE RECIPIENT’S NEEDS, AND R&CO. EXPRESSLY DISCLAIMS ANY LIABILITY THAT MAY ARISE BETWEEN A A MEMBER OF THE CARE TEAM OR ANY OTHER MEMBER

14. LIMITATION OF LIABILITY

In no event will Scroll.care, its affiliates, or their respective licensors, service providers, employees, agents, officers, or directors be liable for consequential, indirect, incidental, special, exemplary, special, punitive, or enhanced damages arising out of, or relating to, and in connection with your use, or inability to use, the Services and Technology platform, any platforms linked to it, any content on the forum or such other platforms, or any services obtained through the platform or such other platforms, including, but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business, loss of use, loss of goodwill, regardless of (a) whether such damages were foreseeable; (b) whether or not Scroll.care was advised of the possibility of such damages; and (c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.

In no event shall Scroll.care’s aggregate liability arising out of or related to this agreement, whether arising out of or related to breach of contract, tort (including negligence), or otherwise, exceed the total of the amounts paid to Scroll.care for your access to and use of, the platform under this agreement in the twelve (12) period preceding the event giving rise to the claim.

15. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Scroll.care, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Services and Technology Platform, including, but not limited to, your User Messages, any use of the platforms content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the platform.

16. EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

17. LIMITATION ON TIME TO FILE CLAIMS

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

18. ENTIRE AGREEMENT

This Agreement constitutes a single integrated contract expressing the entire agreement between you and Scroll.care and its affiliates and technology with respect to the subject matter hereof, and supersedes all prior and contemporaneous oral and written agreements and discussions with respect to the subject matter hereof, and, except as specifically set forth herein, there are no other agreements, representations, promises or inducements, written or oral, express or implied, between the parties hereto with respect to the subject matter hereof. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the website.

19. SEVERABILITY

If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of the Agreement shall remain operative and binding.

20. CONTACT 

If you have any questions about this Agreement, please contact us at:

Scroll.care, LLC
1100 Melody Lane #209
Roseville CA 95678
Toll-free: 1.833.727.6555
www.scroll.care

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF SERVICE AND PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

I hereby consent to an annual background check conducted by Scroll.care through its designated third-party service provider, Checkr. I understand and agree to pay an annual fee of $89 for this background check, which will be automatically charged to my provided payment method. I acknowledge that this is a recurring annual charge necessary to maintain my status as a provider on the Scroll.care platform.

I understand that if my initial or any subsequent background check conducted by Checkr does not meet Scroll.care's standards, my provider status may be terminated, and the annual background check subscription will be cancelled with no further charges.

By accepting these terms, I authorize Scroll.care to initiate this annual background check process through Checkr and agree to the associated fee.