AI Disclaimer
What Deborah, our AI Care Coordinator, can and cannot do.
Effective date: [Month Day, 2026]
Deborah is an AI Care Coordinator, not a person. Deborah is an artificial intelligence system that helps you understand types of care services, explore options, and find Care Service Providers on Scroll.care. Her photo and name represent the AI; you are not chatting with a human.
What Deborah can do
- Help you describe what has changed and what kind of help you may need
- Explain the differences between types of care services
- Suggest Provider Categories that may be relevant
- Point you toward Resources, Tips & Best Practices, and Care Service Providers
What Deborah cannot do
- Diagnose conditions, recommend treatment, or give medical advice
- Give legal, financial, or insurance advice
- Guarantee that her information is accurate, complete, or current
- Endorse or guarantee any Care Service Provider
- Respond to emergencies
Deborah may make mistakes. Always confirm important healthcare, legal, and financial decisions with a qualified professional.
Emergencies
Scroll.care is not an emergency service. If you or someone else is in danger, call 911. For a mental health, suicide, or substance use crisis, call or text 988. If you describe an emergency, Deborah will direct you to these resources.
Your privacy
Please do not share medical records, detailed clinical information, Social Security numbers, insurance identification numbers, financial account information, or other sensitive personal information with Deborah. Scroll.care does not store your Deborah conversations after your session ends, and your conversations are not used to train AI models. [Confirm both with the AI vendor contract.] See our Privacy Policy.
Human help is always available
You can talk with a person at any time. Use Talk With a Human on any page, or call Scroll.care CMS at 1-844-661-2369. Scroll.care CMS advocates answer questions at no cost.
