In crisis? Call a Care Manager: 833‑727‑6555. For emergencies, dial 911.

Care Coordination & Navigation

Healthcare and support systems can be complex, with many programs, benefits, and options that aren’t always easy to understand. This section is designed to help clarify those pathways. Below, you’ll find plain-language explanations of common care coordination and navigation services—such as help with Medicare, Medicaid, Veterans benefits, and long-term care planning—so you can better understand what support is available and when it may be useful. As you explore, Scroll connects you with experienced advocates and coordinators who can help guide you through these systems with confidence and less stress, whether you’re managing your own care or supporting a loved one.

Common Care Coordination & Navigation Services Explained

Adult Protective Services

Government or nonprofit programs investigating and addressing abuse, neglect, or exploitation of vulnerable adults.

 

Support services that defend client rights, negotiate benefits, and help navigate complex healthcare or legal systems.

 

Coordinator who oversees all aspects of a client’s medical and social services to ensure seamless, cost-effective care.

Credentialed professionals who assess needs, create care plans, and connect clients with appropriate services.

Comprehensive planning and oversight that integrates medical, legal, and social resources for older adults.

Guidance and connections to support groups, counseling, and education for family caregivers.

Assistance locating subsidized services, public benefits, or sliding-scale programs for individuals with limited income.

Assessments and equipment-like grab bars or walkers-that enhance movement and prevent falls.

Scheduled rides in wheelchair-accessible or stretcher-equipped vehicles for medical or personal appointments.

Professional help evaluating and selecting appropriate senior living or care facilities based on needs and budget.

Experts who accompany patients to appointments, clarify medical information, and ensure care aligns with client preferences.

Centralized appointment booking and calendar management for clients and their care teams.

Programs that foster social interaction and meaningful activities to enhance mental health and daily purpose.

Referrals to community programs providing meals, activities, or social engagement opportunities.

Short-term guidance that bridges hospital discharge to home, reducing readmissions through follow-up and coordination.

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