Before Scroll.care, Renée Balcom spent years as a CEO in Silicon Valley’s tech industry. Wanting a different life for her children, she moved her family to Oregon, where a series of setbacks, including being defrauded in the purchase of a business, forced her to start over.

That new beginning came from an unexpected call. A gentleman reached out asking for help for an elderly man who simply wanted to be heard at his doctor’s appointments and get the care he needed. Helping him opened Renée’s eyes to how great the need for advocacy really was.

Renée went on to run her own Professional Healthcare Advocacy business in Oregon and helped shape the scope of work for professional healthcare advocates in the state. Along the way, she saw firsthand the frustration, hurt, and fear families faced trying to get help, and how hard it was to navigate the social resources system.

Throughout that journey, one thing became impossible to ignore. The more rooms Renée was in, the clearer it was how many “bad actors” were out there — people and businesses taking advantage of families at their most vulnerable. Too many people were being hurt, and it was hard for anyone to know who to trust. That lesson is why verification sits at the heart of Scroll.care today.

Years later, Renée and her husband moved back to California. Driven to bring her technology background and advocacy experience together to help people, she arrived with a dream, and Scroll.care was born.

After nearly a decade of brainstorming, planning, and building alongside coders and developers, that dream began to become a reality in 2024. Since then, Scroll.care has continued to be reinvented and refined, all with one goal: to change the way people access care.